Refund policy

RETURNS

We accept eligible return requests made within 14 days after you receive your order.

To be eligible for a return, the item must be unworn, unused, and in its original condition, with tags and original packaging. You will also need your receipt or other proof of purchase.

To request a return, email info@thefurryfolks.com with your order number and reason for the return. If your return is accepted, we will provide return instructions. Items sent back without first requesting a return may not be accepted.

• Returns from the United States: a flat $6 USD return-shipping fee will be deducted from the refund.
• Returns from outside the United States, including Canada: customers are responsible for arranging and paying all return-shipping costs.
• Original shipping charges are non-refundable except where required by applicable law or where the return results from a defective, damaged, or incorrect item.
• Items marked Final Sale cannot be returned or exchanged, except where required by applicable law.

We recommend using a trackable shipping service for returns arranged by the customer. We cannot guarantee receipt of a return shipment that does not include tracking.

EXCHANGES

We accept eligible exchange requests made within 14 days after you receive your order. Items must meet the same eligibility conditions described above.

To request an exchange, email info@thefurryfolks.com with your order number and the size or item you would like to receive. Exchange items are subject to availability and are not reserved until the exchange is approved.

• Exchanges within the United States: a flat $6 USD return-shipping fee will be invoiced separately and must be paid before the replacement item is shipped.
• Exchanges outside the United States, including Canada: customers are responsible for both the cost of returning the original item and the cost of shipping the replacement item.

The fastest way to receive a different item is to return the original item and place a new order separately.

REFUNDS

We will inspect your return after it is received and notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method.

For eligible U.S. returns, the $6 USD return-shipping fee will be deducted from the refund. Customers returning an order from outside the United States pay the return carrier directly.

Original shipping charges are non-refundable except where required by applicable law or where the return results from a defective, damaged, or incorrect item.

After a refund is issued, your bank or credit card company may take up to 10 business days to post it to your account. If more than 14 business days have passed since we approved your refund, please contact us at info@thefurryfolks.com.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is defective or damaged, or if you receive the wrong item, contact us as soon as possible at info@thefurryfolks.com with your order number and photographs showing the item and packaging. We will evaluate the issue and work to correct it.

Return-shipping charges described above do not limit any rights or remedies available for defective, damaged, or incorrect items under applicable law.

FINAL SALE ITEMS

Items clearly marked Final Sale at the time of purchase cannot be returned or exchanged. This restriction does not limit any non-waivable rights relating to defective, damaged, or incorrect items or any other rights provided by applicable law.

EUROPEAN AND UNITED KINGDOM 14-DAY RIGHT OF WITHDRAWAL

For eligible consumer orders shipped to the European Union, European Economic Area, or United Kingdom, applicable consumer law may provide a statutory right to withdraw from the purchase without giving a reason. Where this right applies, notify us at info@thefurryfolks.com within 14 days after you, or a person designated by you other than the carrier, receives the goods.

After notifying us, you must send the goods back within 14 days. You are responsible for the direct cost of returning the goods. Please contact us before shipping the return so that we can provide the correct return instructions.

If the statutory right of withdrawal applies, we will reimburse the payments covered by that right, including the cost of the least expensive standard delivery option offered for the original order. Additional delivery costs resulting from your choice of a more expensive delivery method are not refundable.

The reimbursement will be made to the original payment method without undue delay and within the period required by applicable law. We may withhold reimbursement until we receive the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.

You may be responsible for any diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics, and function. A Final Sale designation does not limit any non-waivable statutory right of withdrawal.

CONTACT

For questions about returns, exchanges, or refunds, contact us at info@thefurryfolks.com.