Shipping policy
ORDER PROCESSING
Orders are typically processed and shipped within 1–3 business days. Business days do not include weekends or U.S. holidays.
Orders placed on Friday, Saturday, or Sunday will typically ship the following Monday or Tuesday. Orders are not shipped on holidays.
After placing an order, you will receive an order confirmation email containing your order number. When your order ships, you will receive a separate shipping confirmation email with tracking information.
SHIPPING RATES AND FREE SHIPPING
All free-shipping thresholds are calculated in U.S. dollars (USD). Free shipping is available on qualifying orders as follows:
- United States: orders of $55 USD or more
- Canada: orders of $100 USD or more
- Eligible international destinations: orders of $150 USD or more
For orders that do not qualify for free shipping, available shipping methods and charges will be displayed at checkout. Free-shipping eligibility and available delivery services are determined at checkout based on the order and destination.
Eligible international destinations currently include Argentina, Australia, Austria, Belgium, Brazil, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, India, Indonesia, Ireland, Italy, Luxembourg, Mexico, the Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Russia, Saudi Arabia, Spain, Sweden, Switzerland, Turkey, Ukraine, the United Arab Emirates, and the United Kingdom.
Shipping availability may change due to carrier service limitations or restrictions. If a shipping option is unavailable for your address, it will not appear at checkout.
DELIVERY ESTIMATES
Order processing time is separate from carrier transit time. Delivery speed varies according to the destination, selected shipping service, customs processing, and carrier conditions.
Any estimated delivery date displayed at checkout, in a shipping confirmation, or by the carrier is an estimate and is not guaranteed. Delays caused by weather, holidays, customs, service interruptions, or other circumstances outside our control may occur.
SHIPPING ADDRESS
Please review your shipping address carefully before completing your order. If you need to request an address correction, contact us as soon as possible at info@thefurryfolks.com. We cannot guarantee that an address can be changed after an order has entered processing or has been accepted by the carrier.
TRACKING, LOST PACKAGES, AND DAMAGED DELIVERIES
Once an order has been accepted by the carrier, the furryfolks is not responsible for delays, loss, or damage caused solely by the carrier’s handling of the shipment, except to the extent that such responsibility cannot be excluded under applicable law.
If your package appears to be lost or arrives damaged, please contact us as soon as possible at info@thefurryfolks.com. We will assist you with the carrier’s claims process and provide any available shipping documentation.
For damaged deliveries, please keep the item, original packaging, shipping label, and photographs of the package and damage until the claim is resolved. The carrier may require these materials for review or inspection.
Any carrier claim or reimbursement is subject to the carrier’s eligibility requirements, filing deadlines, and final determination. Nothing in this policy limits any rights or remedies available to you under applicable law.
INTERNATIONAL ORDERS, DUTIES, AND TAXES
International orders may be subject to import duties, taxes, customs charges, brokerage fees, or other fees imposed by the destination country. Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping charge and may be collected from the recipient upon delivery.
The amount and collection method vary by destination. Customers are responsible for reviewing the import requirements and possible charges that apply in their country before placing an order.
RETURNS
Shipping charges and procedures relating to returns are explained in our Refund Policy.
CONTACT
If you have questions about an order or this Shipping Policy, contact us at info@thefurryfolks.com.